Massglass & Door Service: Customer Info

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CUSTOMERS: QUESTIONS

1. What does Massglass & Door Service do?	GLASS & FILM: storefronts, mirrors, showcases, DOORS: manual, wood, metal, automatic, overhead doors DOOR HARDWARE: panic devices, closers, pivots LOCKS: cylinder replacement, rekeying, safes, keyways SPECIALTY: storm shutters, hurricane boardups, preventive maintenance, special projects, and more.

2. How are you better than your competitors?	Our high level of service and follow-through provides our customers with excellent quality work and timely response. We adapt to your requirements, keep our technical expertise current through continual training, and constantly monitor each job through many key points to insure that the work is done timely and to your satisfaction.

3. Are your rates competitive?	Yes! Our glass and door experts work to get the most competitive prices for you. You also save time and processing costs by paying just one bill; and you need to remember just one number: 888-SHATTER.

4. What is your response time?	Emergency response is within TWO HOURS. For non-emergency service our technicians will arrive either the same or the following day. We monitor jobs and follow up by phone to assure fast response and your satisfaction.

5. What areas do you service?	We service the United States, Canada, Puerto Rico and the Virgin Islands.

6. Do you handle large accounts?	YES! With a growing nationwide network of more than 7,500 vendors we protect over 95,000 locations for our customers.

7. Do I have to sign a contract?	No. Our commitment to you is service excellence. Use us once and you'll want to use us again.

8. Is your work warrantied?	YES! We honor all manufactures warranties. Most film products include a 5-year warranty against defects. Warranties on locks and door hardware typically include 1 year on material, 90 days on labor.

9. How can I check status?	We send our customers a variety of standard and customized production reports.

10. SOUNDS GREAT! How do I get started?	It's very easy! Call us 24 hours toll-free at: 888-SHATTER Or click here to fill out our customer info form and we will contact you shortly.